Tag Archives: service delivery

AN EXAMINATION OF THE CONCEPT OF FISCAL FEDERALISM AND TAX LEGISLATION IN NIGERIA: A CASE STUDY OF LAGOS STATE CHAPTER ONE GENERAL INTRODUCTION                 1.1.      Background to the study From remote antiquity, tax as a fiscal instrument of regulation and control is a ―necessary evil‖ that societies have been compelled …

THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN SERVICE DELIVERY AT THE ANAMBRA STATE MINISTRY OF EDUCATION TABLE OF CONTENTS Title page………………………………………………… Approval page……………………………………………. Dedication…………………………………………………. Acknowledgement………………………………………… Abstract……………………………………………………. Table of contents………………………………………….. CHAPTER ONE Introduction……………………………………………. 1.1     Background of the study……………………………… 1.2     Statement of the problem……………………………. 1.3     Purpose of the study…………………………………. 1.4     Significance …

THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN FIRST BANK PLC, KADUNA CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank. …

THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN FIRST BANK PLC ABSTRACT This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service …