E-Commerce And Customer Satisfaction (A Study Of Jumia.Com And Olx.Com) ABSTRACT Electronic commerce also known as e-commerce has facilitated the emergence of new marketing strategies and business models in several industries in developing countries, Nigeria inclusive. This study examined E-commerce and Customer satisfaction. Users of and employees of Jumia.com and …
Read More »The Extent Of Job Satisfaction Among Secondary School Teachers (Case Study Of Ezeagu Lga)
THE EXTENT OF JOB SATISFACTION AMONG SECONDARY SCHOOL TEACHERS (CASE STUDY OF EZEAGU LGA) ABSTRACT The study centers on the extent of job satisfaction among secondary school teachers in Ezeagu Local Government Area. The sample for the study includes a total of 94 while the total population of 897 and …
Read More »The Roles Of Public Relations In Enhancing Customers Satisfaction (A Case Study Of PZ Nigeria Plc)
This Research Work is on The Roles Of Public Relations In Enhancing Customers Satisfaction (A Case Study Of PZ Nigeria Plc) CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND TO THE STUDY Many scholars have contributed to the success of defining what public relations is, Some scholars believed and wrote on it …
Read More »A Survey Of Patients’ Satisfaction With Radiological Services In Enugu Metropolis, Eastern Nigeria
This Research Work is on A Survey Of Patients’ Satisfaction With Radiological Services In Enugu Metropolis, Eastern Nigeria ABSTRACT The knowledge of patients to the services they should receive during radiological examinations is uncertain. The study is aimed to assess the level of awareness/ knowledge possessed by patients in relation …
Read More »The Impact Of Segmentation On Customer Satisfaction (a Case Study Of Nbc Plc In Enugu Metropolis)
THIS RESEARCH WORK IS ON The Impact Of Segmentation On Customer Satisfaction (a Case Study Of Nbc Plc In Enugu Metropolis) ABSTRACT Basically, NBC moffers different product to customers which in one way or the other leads to the satisfaction of the desires of the customers.Some objectives of this study are;· – …
Read More »The effect of product quality control on customer’s satisfaction (a case study of cadbury nig. Plc)
THE EFFECT OF PRODUCT QUALITY CONTROL ON CUSTOMER’S SATISFACTION (A CASE STUDY OF CADBURY NIG. PLC) ABSTRACT This research study examined the effects and possible solutions of product quality control as it affects the ordinary customer using Cadbury Nig. Plc as a case study. The research study was aimed at …
Read More »Impact Of Total Quality Management Practices On Customer Retention And Satisfaction
IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER RETENTION AND SATISFACTION CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to enhance customer retention, satisfaction …
Read More »Impact Of Total Quality Management Practices On Customer Retention And Satisfaction
IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER RETENTION AND SATISFACTION CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to enhance customer retention, satisfaction …
Read More »ASSESSMENT OF THE IMPACT OF WORK ENVIRONMENT ON THE PRODUCTIVITY OF CONSTRUCTION SKILLED WORKERS
ASSESSMENT OF THE IMPACT OF WORK ENVIRONMENT ON THE PRODUCTIVITY OF CONSTRUCTION SKILLED WORKERS ABSTRACT Management has a great effect on the job-site performance of construction skilled workers. This paper discusses “An assessment of the impact of work environment on the construction skilled workers in Imo State, Nigeria. It was …
Read More »Patients’ perception and satisfaction with healthcare professionals at primary care facilities in nigeria.
PATIENTS’ PERCEPTION AND SATISFACTION WITH HEALTHCARE PROFESSIONALS AT PRIMARY CARE FACILITIES IN NIGERIA. Abstract This paper endeavours to identify the background characteristics of health centre users in Trinidad and Tobago and their perceptions of the efficiency of the services provided. Multistage sampling was employed to select 1451 users. Data were …
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