Tag Archives: Retention

IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER RETENTION AND SATISFACTION   CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to enhance customer retention, satisfaction …

IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER RETENTION AND SATISFACTION   CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to enhance customer retention, satisfaction …

IMPACT OF TRAINING AND DEVELOPMENT AND DEVELOPMENT ON EMPLOYEE RETENTION IN AN ORGANIZATION (A CASE STUDY OF FIRST BANK PLC) CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Over the years, stiff competition among various organizations has made management of corporations to strategically align their human resource to achieve organizational …

MEASURING AND MANAGEMENT OF EMPLOYEE RETENTION ABSTRACT  In today’s business, retention of valuable employees is one of the most critical issues facing employers, This study therefore focuses on Measuring and Managing of employee retention. The objectives of the study are to identify the role of management regarding employee retention, to …

MANAGING RETENTION IN RESIDENTIAL BUILDING PROJECTS IN SELECTED STATES IN NIGERIA Title page Approval page Certification Dedication Acknowledgement Abstract Table of contents List of tables List of figures CHAPTER ONE: 1.0 INTRODUCTION 1.1 Background of the study 1.2 Statement of the problem 1.3 Statement of the objectives 1.4 Research questions …