TOTAL QUALITY MANAGEMENT IN BANKING INDUSTRY A CASE STUDY OF FIRST BANK OF NIGERIA PLC. DIAMOND BANK LIMITED AND ALLSTATES TRUST BANK PLC TABLE OF CONTENT CHAPTER ONE 1.0 Introduction/background of the study 1.1 Brief History of the company under study 1.2 Statement of the problem 1.3 Objective of the study 1.4 Hypothesis formulation 1.5 Significance of …
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