The Impact Of Motivation On Workers’ Performance In The Telecommunication Industry (A Case Study Of Multi-Choice Nigeria Limited.)

THE IMPACT OF MOTIVATION ON WORKERS’ PERFORMANCE IN THE TELECOMMUNICATION INDUSTRY (A case study of Multi-Choice Nigeria Limited.)
 Abstract

Employees are the heart of any organization. For any organization to operate smoothly and without any interruption, employee cooperation cannot be replaced with anything else. It is of utmost importance that the employees of an organization not only have a good relationship with the top management, but also, they maintain a healthy and professional relationship with their coworkers. The following study is a self-conducted research on how motivational tools impact the performance of employee for betterment. The study also focused on de-motivation factors affecting employee performance negatively. A sample of individuals was selected and was interviewed with self-administrated questionnaire to obtain primary data. The data were analyzed using descriptive statistical analysis methods. The results obtained indicate that if employees are positively motivated, it improves both their effectiveness and efficiency drastically for achieving organizational goals.

Keywords

Employee; Employee Engagement; Decision making; Motivation; Productivity; Organizational goals; Organizational Performances and Job satisfaction

Introduction

Background of the study

What makes the employees of any organization “go the extra mile” to provide excellent service? The answer to this question lies in this self-conducted research paper. Motivation is actually a combination of factors that operate within each individual and requires a combination of approaches. In general sense, motivation can be referred as a combination of motive and action. Vroom has suggested that performance can be thought of a multiplicative function of motivation and ability. {P=F (M.A)}. The model of motivation is based upon a definition of motivation as “a process governing choices made by persons or lower organisms among alternative form of voluntary activity” . Also, research reveals that an employee’s ability only partially determines his output or productivity. The other major determinant is his motivation level. “Psychological forces that determine the direction of a person’s behavior in an organization, a person’s level of effort and a person’s level of persistence”. Jones and George from the book “Contemporary Management.” Employee motivation plays a vital role in the management field; both theoretically and practically. It is said that one of the important functions of human resource manager is to ensure job commitment at the workplace, which can only be achieved through motivation. There is general agreement that people are motivated in situations where (1) they can participate, (2) they can feel accomplishment and receive recognition for their work, (3) where the communication is frequent and (4) there are opportunities for career and knowledge growth. “A central concern of industrial relations is the identification and measurement of factors associated with individual differences in employee job performance.” And this identification and measurement are the basic function of motivational factors or tools. Motivation is crucial for good performance and therefore it is increasingly important to study what motivates employees for better performance, so the author of this journal urges that more and more research should be conducted to find out the factors that affects employee performance significantly.

Statement of the problem

In the modern competitive world, business organizations are facing ever-growing challenges regarding commitment, engagement, belief, recruitment and retention of their employees. Multiple studies in different countries and across industries show that employees who are passionate about their jobs and the organizations in which they work are in the minority. DDI (Development Dimensions International)’s own research reveals that only 19 percent of employees are highly engaged within their organization. The number of employers experiencing retention difficulties has climbed from 69% in last year’s survey to 78% in this year’s survey. Private sector businesses claim to be struggling more to hold on to employees than any of the other sectors (83%). Not only is that, also in the field of recruitment, a high proportion of these organizations still experiencing difficulties (84%).

Motivation is about giving your staff the right mixture of guidance, direction, resources and rewards so that they are inspired and keen to work in the way that you want them to. So, a large portion behind these difficulties can easily be solved by imparting proper motivation. In the fierce era of competition, organizations nowadays are more emphasizing on the management of Human Resources. A manager capable of managing his employee effectively is a successful one. Motivational tools are the most effective in this context. We always have to keep in mind that employees are not motivated solely by money and employee behavior is linked to their attitudes.

Any Institution faces the challenges of employee retention, high cost of recruitment, training, rising competition, increased rules & regulation by the government and high rate of technological growth. Also, from the perspective of employee, they feel de-motivated and overworked. For finding out more accurate outcomes we conducted our research within a few branches of the Karmosangsthan Bank Limited. The essence of the study is to find out at what level employee engagement in decision making can motivate the employees to not only ameliorate their diligence but also their perseverance and resolution

Objective of the study

The cardinal objective of the study was to explore how different key variables motivate employee and assist an organization (Karmosangsthan Bank Limited) to rise and ascend as an economic superpower. The chief intentions of this study are:

? To investigate the condition of motivation in our banking sectors.

? To analyze the influences and outcomes of motivation on employee performance.

? To explore the extend up to which motivation has been able to meet employee prospect.

? To examine the employee performance level bolstered by motivation.

? To identify the factors as well as hindrances are still holding back employee’s resolution

? To compare the level of achievement with motivation with the level of expectation.

? To study effectiveness of techniques adopted by organizations.

? To suggest what more can be done to achieve optimum outcomes using motivational tools for the betterment of both the organization and employee.

Research questions

Research is the systematic investigation into and study of materials and sources to establish facts and reach new conclusions. We have conducted our research on employee motivation for we believe it is one of the strongest and most influential equipment that can stimulate human resource either for the betterment or for the worse. So, it is a sensitive issue, unless applied correctly may cause aberration. We have developed some questions here which are directly related to how motivation impacts their job satisfaction level and encourage them to work for their employer.

• How the Intrinsic and Extrinsic motivational factors impact the employee performance?

• How the workplace environment and sound communication with top management impacts employee performance?

• How the employees rank the importance of ten factors that motivated them in doing their work: 1=most important, 10=least important?

• Where the employees desire to see themselves after 10 years of working?

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