study of the attitude of secretaries towards the use of modern office machines (case study of some selected commercial banks in enugu urban)

 STUDY OF THE ATTITUDE OF SECRETARIES TOWARDS THE USE OF MODERN OFFICE MACHINES (CASE STUDY OF SOME SELECTED COMMERCIAL BANKS IN ENUGU URBAN)

 ABSTRACT

This project is aimed at studying the attitude of secretaries towards the use of modern office machines.
In the course of carrying out this project, the effect of these modern office machine on the productivity of secretaries was discussed.
The research paper also focused on the uses and importance of these modern office machine.
In order to arrive at a conclusive decision on the above objectives, literature were reviewed.
The statistical tools used are simple average and percentage.
When the data was analysed, it was found that secretaries are more effective and productive with the use of modern office machines. Modern office machines also make the secretaries enjoy their work. With modern office machines, secretaries are positively and favourably exposed to work efficiently in their various offices.
The researchers recommended that secretaries should keep in touch with technological advancement so that they would be able to grasp any opportunity that presents itself.
TABLE OF CONTENT
Title Page
Approval Page
Dedication
Acknowledgement
Abstract
Table Of ContentsChapter One:
1.0 Introduction

1.1 Statement Of The Problem
1.2 Purpose Of The Study
1.3 Significance Of The Study
1.4 Research Questions
1.5 Scope Of The Study

Chapter Two:
2.0 Literature Review

2.1 Classification Of Modern Office Machines
2.2 The Importance Of Modern Office Machines
2.3 The Effect Of Thee Modern Office Machines On The Productivity Of The Secretary
2.4 Attitude Of Secretaries Towards The Use Of Modern Office Machines
2.5 Problems Secretaries Encounter In The Use Of Modern Office Machines
2.6 Summary Of Literature Review

Chapter Three:
3.0 Research Method And Procedures

3.1 Research Methodology
3.2 Research Design
3.3 Questionnaire Administration
3.4 Population Of The Study
3.5 Sample
3.6 Method Of Data Collection
3.7 Statistical Analysis Of Data

Chapter Four:
4.0 Data Presentation And Analysis

4.1 Data Analysis – Research Questions And Findings
4.2 Discussion On Findings.

Chapter Five:
5.0 Summary Of Findings, Conclusion And Recommendation

5.1 Summary Of Findings
5.2 Recommendations
5.3 Conclusion
References
Appendixes

CHAPTER ONE

BACKGROUND OF THE STUDY
A lot of people’s imagination about the concept of electronic office and media has given the topic a wide coverage in both civil service and business circles. Major changes n the office work have been affected by technological innovations, right from the days of industrial revolution from the idea of an automatic electronics and paperless office is still currently challenging many of the traditionally accepted practices of office work.
Today, we live in computerized or technological era and there are a lot of changes in the equipment used in the modern office and this brought about the belief by some people that these modern office machines such as telex machines, electronic typewriters etc. serve as a threat to secretarial profession and may tend to erase completely the secretary from the business and civil service industries.

With this assertion, we want to find out what actually is the attitude and reactions of secretaries towards the use of these modern office machines, if they have negative attitude towards the use of these modern office machines, then it is obvious that the work in the office will not be perfectly and efficiently done and the companies or government parastatals will suffer because of the inability of the secretary to handle these modern machines, where they have positive attitude towards the use of these modern office machines, it will yield good results to the companies and parastatals. This will then show that the secretaries will gain a lot from the use of these modern machines and that these machines are mere robots and can only do work when being operated by the secretary.

This project also proposes to uncover the fact that the use of modern office machines is indispensable to secretary and that this does not pose a threat to the secretarial profession and that despite the use of such machines the secretary will still be in demand in an organization. At attempt is also made in this work to establish the fact that these machines serve as an aid to the secretary and as well exist to help her achieve her approved services and better performance on the job.

An evidence is presented in this project to support the fact that the elimination of the secretary completely form the industry may not be possible in the near future. Such human resources are still the major factors in improving a satisfactory secretarial services and machines cannot perform duties like taking down minutes at a meeting, use of initiative to tackle problems in the office work etc.
Data collection is being carried out by distributing questionnaire to both male and female secretaries in some selected commercial banks in Enugu urban and some of the executives of these banks are interviewed to find out actually their views about the attitude of the secretaries towards the use of modern office machines.

STATEMENT OF THE PROBLEM:
Nowadays, the jobs which are done by human beings have been taken over by computers and this is as a result of technological development. Some people also believe that modern office machines which came as a result of technology have displaced the secretary from her work.
The problem now is – what is the attitude of the secretaries towards the use of modern office machines? Has these machines been favourable or unfavourable to the secretary? These questions are important because the attitude of secretaries to modern office machines could affect their job performance and subsequently industrial and national growth and development of our country Nigeria.

PURPOSE OF THE STUDY:
The major purpose of this study is to find out the attitude of secretaries towards the use of modern office machines. Specifically, the study seeks to:
1. Find out the effects of these modern office machines on the productivity of the secretary.
2. Examine the attitude of secretaries towards the use of these modern office machines.
3. Examine whether secretaries are employed towards the use of modern office machines.

SIGNIFICANCE OF THE STUDY:
This study will be useful in the following areas:
1. It will promote better understanding of the problems that hinges on the use of modern office machines.
2. It will help in bringing out properly the line of action that will facilitate solving the identified problems.
3. It will serve as a useful price growth for the development of secretarial studies in IMT, Enugu and the public at large.
4. It will also serve as a resource material for the department/school library.
The student will benefit from the study because after knowing everything concerning the modern office machine and the attitudes of the secretaries towards them, he/she will be able to take corrections where necessary and get herself prepared for future work on the office modern machines.

RESEARCH QUESTIONS:
1. What are the effects of the modern office machines on the productivity of the secretary?
2. What are the attitudes of secretarial towards the use of modern office machines?
3. To what extent are secretaries employed towards the use of modern office machines?

SCOPE OF THE STUDY:
This research work covers four banks that employed qualified secretaries and the top executives from these banks in Enugu urban.

ABSTRACT
Secretaries as important organs of government establishment and organization perform essential functions in these establishment. For the purpose of this research work, the definitions, qualities and duties secretaries are examined. In doing the stated function a secretary stands as a potent instrument for the improvement of the various government establishments or organization in the country. This is necessitated because of the poor performance of these governmental establishment in terms of their administration management in the modern technological expanding societies we are in.
Most of the establishment are saddled with so many problem including that proper administration. The rationale for his work is to establish the fact clearly secretaries has the potentials of enhancing the administrative efficiency of the government establishment in the country, with the university of Nigeria campus as a case study. In doing this he sampled population in some secretaries. The finding are:
There is a tighter awareness of administrative and management skill among the involved
Secretaries of the department of the university more than non secretaries of the university.
Chapter one diseases fully on the background of the study statement of the problem purpose of study and other, chapter two in its own treats the views of other authors on the subject. Chapter three discusses the methodology
Used in the research as well as the host of others. Chapter four features the analysis of the data collection.
The summary of the study discussion of the findings, recommendation and conclusion occupied chapter five the concluding chapter.
TABLE OF CONTENT
Title Page
Approval
Dedication
Acknowledgement
Abstract
Table Of ContentsChapter One
1.0 Introduction 

1.1 Background Of The Study
1.2 Statement Of The Problem
1.3 Purpose Of The Study
1.4 Justification /Significance Of The Study
1.5 Scope / Or Domination Of The Study
1.6 Research Hypotheses
1.7 Assumption Of Study
1.8 Definition Of Terms.

Chapter Two
2.0 Literature Review 

2.1 Definition Of Secretary
2.2 Types And Qualities Of A Good Secretary
2.3 Duties Of Secretary
2.4 Problems In Performance Of Their Duties
2.5 Government Establishment
2.6 Problems Of Government Establishment
2.7 Secretaries And Government Establishments

Chapter Three
3.0 Methodology 

3.1 Research Design
3.2 Area Of The Study
3.3 Population Of The Study
3.4 Sample And Sampling Procedure
3.5 Instrument For Data Collection
3.6 Validity Of The Instrument For Data Collected
3.7 Reliability Of The Instrument
3.8 Method Of Data Collection
3.9 Method Of Data Analysis

Chapter Four
4.0 Data Analysis 

4.1 Presentation And Analysis Of Data

Chapter Five
5.0 Discussion On Findings And Conclusion 

5.1 Discussion Of Result
5.2 Implication
5.3 Recommendation Suggestion
5.4 Limitation Of The Study
Conclusion
References

CHAPTER ONE
  • t

1.0 INDRODUCTION
1.1 BACKGROUND OF THE STUDY

The establishment and organizations established by government such as public corporation and higher schools whose duties are to provide social and essential services for the development and welfare of it’s citizens operate below expectations. This is because of their inefficient administrates management and control. The consequences of this is issue of corruption in these establishments, or organization ,poor staffing provision of sub- stand services by these establishment wastage of public funds and lack of accountability.
To bring this inefficiency to an end, the author wishes to survey an alternative way of enhancing the administration to the establishment with specific attention to the university of Nigeria Enugu campus as one of these government establishments in the country.

1.2 STATEMENT OF PROBLEM 
It is the legitimate responsibility of the government in the country to provide certain essential and social services to for citizen. The reason for this is that the cost of providing for these services are so huge that the private establishments can not offord the cost of these services. Some transportation services of certain nature, electricity services and educational services include others.
Most of the establishments set up by the government to provide these essential services are lagging behind in terms of administration and control. This deficiency created a lot of seatbacks in the management of these establishment.
It is to the opinion of the researcher that secretaries of these establishment are the potent instrument that could be used to enhances the administration machineries of the organization or the establishment. So this research work ids aimed at evaluating the roles of improvement of quality of services rendered by government establishment with specific emphasis on the university of Nigeria Enugu campus.

1.3 PURPOSE OF THE STUDY 
The purpose (s) of this research work including:
(1) To investigation the impact of secretaries on improving the quality of services rendered by government establishment.
(2) To find out whether the duties of a secretary goes beyond typing and writing of shorthand.
(3) To evaluate the duties of a secretary in relation to proper and efficient administration of government establishment
(4) Make recommendation on how to make secretaries effective and efficient.

1.4 JUSTIFICATION/ SIGNIFICANCE OF THE STUDY 
It has stated that government establishments, organizations and social institutions like higher schools are inefficient in their administrations, due to the nature a administration strategies and personnel they make use of. But this research work, the roles of secretaries, tools, for enhancing the quality of services rendered by government establishment is significant and potent instrument for improving these government establishments, in fact it shows the improving of secretaries in improving or services rendered by government establishments. In doing this the work will help to correct the wrong impressions held of secretaries in most offices and government establishment are more servants that have no power of inihiatiues of their own regarding the management and administration of most officers.
This research will bring to the full realization of every body that secretaries are important organs of most establishment including the government establishments and veritable tools for actuering effectuate administration in every organizational set up.
For instance, the definition of a secretary in the Journal national seretries Association. (1988) is a captivating type and bears full support to the roles of the secretaries in efficient quality services in the government establishments.
Below is the definition:
A secretary is an executive Assistant, who possess a mastery of office skills, who demonstrates the ability to assume responsibility without direct supervision, who exercises initiative and judgement and make decision within the scope of an assigned authority.
From this definition, one can conclude that secretaries perform a lot of responsibilities in any organization or establishment. An establishment can perform well in the absent of a manager, as for as there is an efficient secretary. As sated above , before, this study will go a long way to show how important secretaries are in every government establishments. This study will also bring out clearly the fundamental differences between secretaries and or ordinary typist in their delegated duties.
The other significant of this study is that it will help the practicing and intending secretions to come to terms and properly understand their enamours roles and functions in every establishment and their needed efforts to brace up with the demands of their offices.
Finally, this study will serve as a pointer and eye-opener to training institutions on their needs to have more commitments in the training of secretaries with particular reference of providing to them the modern training requirement that will help to keep them abreast of the modern technological and communication development.

1.5 THE SCOPE OR DELIMINATION OF THE STUDY 
The scope of this study is government establishment in Enugu urban. But for the fact that there are many government establishment in Enugu urban such as National electric power Authority (power holding company) Plc
Nigeria telecommunication limited (NITEL)
Nigeria postal Agency(NIPOST) Nigeria Railway corporation (NRC), Nigeria coal corporation (N CC), Enugu Broadcasting service (ESBC) and many higher schools like university of Nigeria, Enugu campus (UNEC) institute of management and technology (IMT) . Enugu state university of science and technology (ESUT) and the host of others.
In view of the large government establishments in Enugu urban, this research work will cover only university of Nigeria Enugu campus as a case study.

1.6 RESEARCH HYPOHESE OR QUESTION
The ideas which the author puts forward as the purpose or basis for this work has expression in the following hypothesis or question:
i) what are the impact of secretaries in improving the quality of services rendered by government establishment in Enugu urban.
ii) Is the secretary dustier are limited to only typing and writing of shorthand?
iii) To what extent are secretaries a liability to government establishment
iv) Are the secretaries actually assets to organization?
v) To what extent does lack of secretaries affects efficiency in government establishment?
vi) To what extent does a secretary relationship with their boss affects organizational output.

1.7 ASSUMPTION OF STUDY 
It is the assumption of this work that secretaries make handsome contributions toward the growth and survival of the organization that them.

1.8 DEFINITION OF TERM 
In this research work the following terms were defined and given meaning as follows
(a) This means function duties and responsibilities.
(b) These stand for the organs of the establishments that perform useful functions in the organization.
(c) Tool: Tools means or stands for instruments, or equipment’s
(d) Enhancing : This means improving
(e) Quality of service: This stands for the stock of or valued of duties
(f) Government Establishment: These are business set up or made by the government such establish are public corporation higher institution.

ABSTRACT
Secretaries as important organs of government establishment and organization perform essential functions in these establishment. For the purpose of this research work, the definitions, qualities and duties secretaries are examined. In doing the stated function a secretary stands as a potent instrument for the improvement of the various government establishments or organization in the country. This is necessitated because of the poor performance of these governmental establishment in terms of their administration management in the modern technological expanding societies we are in.
Most of the establishment are saddled with so many problem including that proper administration. The rationale for his work is to establish the fact clearly secretaries has the potentials of enhancing the administrative efficiency of the government establishment in the country, with the university of Nigeria campus as a case study. In doing this he sampled population in some secretaries. The finding are:
There is a tighter awareness of administrative and management skill among the involved
Secretaries of the department of the university more than non secretaries of the university.
Chapter one diseases fully on the background of the study statement of the problem purpose of study and other, chapter two in its own treats the views of other authors on the subject. Chapter three discusses the methodology
Used in the research as well as the host of others. Chapter four features the analysis of the data collection.
The summary of the study discussion of the findings, recommendation and conclusion occupied chapter five the concluding chapter.
TABLE OF CONTENT
Title Page
Approval
Dedication
Acknowledgement
Abstract
Table Of ContentsChapter One
1.0 Introduction 

1.1 Background Of The Study
1.2 Statement Of The Problem
1.3 Purpose Of The Study
1.4 Justification /Significance Of The Study
1.5 Scope / Or Domination Of The Study
1.6 Research Hypotheses
1.7 Assumption Of Study
1.8 Definition Of Terms.

Chapter Two
2.0 Literature Review 

2.1 Definition Of Secretary
2.2 Types And Qualities Of A Good Secretary
2.3 Duties Of Secretary
2.4 Problems In Performance Of Their Duties
2.5 Government Establishment
2.6 Problems Of Government Establishment
2.7 Secretaries And Government Establishments

Chapter Three
3.0 Methodology 

3.1 Research Design
3.2 Area Of The Study
3.3 Population Of The Study
3.4 Sample And Sampling Procedure
3.5 Instrument For Data Collection
3.6 Validity Of The Instrument For Data Collected
3.7 Reliability Of The Instrument
3.8 Method Of Data Collection
3.9 Method Of Data Analysis

Chapter Four
4.0 Data Analysis 

4.1 Presentation And Analysis Of Data

Chapter Five
5.0 Discussion On Findings And Conclusion 

5.1 Discussion Of Result
5.2 Implication
5.3 Recommendation Suggestion
5.4 Limitation Of The Study
Conclusion
References

CHAPTER ONE
  • t

1.0 INDRODUCTION
1.1 BACKGROUND OF THE STUDY

The establishment and organizations established by government such as public corporation and higher schools whose duties are to provide social and essential services for the development and welfare of it’s citizens operate below expectations. This is because of their inefficient administrates management and control. The consequences of this is issue of corruption in these establishments, or organization ,poor staffing provision of sub- stand services by these establishment wastage of public funds and lack of accountability.
To bring this inefficiency to an end, the author wishes to survey an alternative way of enhancing the administration to the establishment with specific attention to the university of Nigeria Enugu campus as one of these government establishments in the country.

1.2 STATEMENT OF PROBLEM 
It is the legitimate responsibility of the government in the country to provide certain essential and social services to for citizen. The reason for this is that the cost of providing for these services are so huge that the private establishments can not offord the cost of these services. Some transportation services of certain nature, electricity services and educational services include others.
Most of the establishments set up by the government to provide these essential services are lagging behind in terms of administration and control. This deficiency created a lot of seatbacks in the management of these establishment.
It is to the opinion of the researcher that secretaries of these establishment are the potent instrument that could be used to enhances the administration machineries of the organization or the establishment. So this research work ids aimed at evaluating the roles of improvement of quality of services rendered by government establishment with specific emphasis on the university of Nigeria Enugu campus.

1.3 PURPOSE OF THE STUDY 
The purpose (s) of this research work including:
(1) To investigation the impact of secretaries on improving the quality of services rendered by government establishment.
(2) To find out whether the duties of a secretary goes beyond typing and writing of shorthand.
(3) To evaluate the duties of a secretary in relation to proper and efficient administration of government establishment
(4) Make recommendation on how to make secretaries effective and efficient.

1.4 JUSTIFICATION/ SIGNIFICANCE OF THE STUDY 
It has stated that government establishments, organizations and social institutions like higher schools are inefficient in their administrations, due to the nature a administration strategies and personnel they make use of. But this research work, the roles of secretaries, tools, for enhancing the quality of services rendered by government establishment is significant and potent instrument for improving these government establishments, in fact it shows the improving of secretaries in improving or services rendered by government establishments. In doing this the work will help to correct the wrong impressions held of secretaries in most offices and government establishment are more servants that have no power of inihiatiues of their own regarding the management and administration of most officers.
This research will bring to the full realization of every body that secretaries are important organs of most establishment including the government establishments and veritable tools for actuering effectuate administration in every organizational set up.
For instance, the definition of a secretary in the Journal national seretries Association. (1988) is a captivating type and bears full support to the roles of the secretaries in efficient quality services in the government establishments.
Below is the definition:
A secretary is an executive Assistant, who possess a mastery of office skills, who demonstrates the ability to assume responsibility without direct supervision, who exercises initiative and judgement and make decision within the scope of an assigned authority.
From this definition, one can conclude that secretaries perform a lot of responsibilities in any organization or establishment. An establishment can perform well in the absent of a manager, as for as there is an efficient secretary. As sated above , before, this study will go a long way to show how important secretaries are in every government establishments. This study will also bring out clearly the fundamental differences between secretaries and or ordinary typist in their delegated duties.
The other significant of this study is that it will help the practicing and intending secretions to come to terms and properly understand their enamours roles and functions in every establishment and their needed efforts to brace up with the demands of their offices.
Finally, this study will serve as a pointer and eye-opener to training institutions on their needs to have more commitments in the training of secretaries with particular reference of providing to them the modern training requirement that will help to keep them abreast of the modern technological and communication development.

1.5 THE SCOPE OR DELIMINATION OF THE STUDY 
The scope of this study is government establishment in Enugu urban. But for the fact that there are many government establishment in Enugu urban such as National electric power Authority (power holding company) Plc
Nigeria telecommunication limited (NITEL)
Nigeria postal Agency(NIPOST) Nigeria Railway corporation (NRC), Nigeria coal corporation (N CC), Enugu Broadcasting service (ESBC) and many higher schools like university of Nigeria, Enugu campus (UNEC) institute of management and technology (IMT) . Enugu state university of science and technology (ESUT) and the host of others.
In view of the large government establishments in Enugu urban, this research work will cover only university of Nigeria Enugu campus as a case study.

1.6 RESEARCH HYPOHESE OR QUESTION
The ideas which the author puts forward as the purpose or basis for this work has expression in the following hypothesis or question:
i) what are the impact of secretaries in improving the quality of services rendered by government establishment in Enugu urban.
ii) Is the secretary dustier are limited to only typing and writing of shorthand?
iii) To what extent are secretaries a liability to government establishment
iv) Are the secretaries actually assets to organization?
v) To what extent does lack of secretaries affects efficiency in government establishment?
vi) To what extent does a secretary relationship with their boss affects organizational output.

1.7 ASSUMPTION OF STUDY 
It is the assumption of this work that secretaries make handsome contributions toward the growth and survival of the organization that them.

1.8 DEFINITION OF TERM 
In this research work the following terms were defined and given meaning as follows
(a) This means function duties and responsibilities.
(b) These stand for the organs of the establishments that perform useful functions in the organization.
(c) Tool: Tools means or stands for instruments, or equipment’s
(d) Enhancing : This means improving
(e) Quality of service: This stands for the stock of or valued of duties
(f) Government Establishment: These are business set up or made by the government such establish are public corporation higher institution.

ABSTRACT
Secretaries as important organs of government establishment and organization perform essential functions in these establishment. For the purpose of this research work, the definitions, qualities and duties secretaries are examined. In doing the stated function a secretary stands as a potent instrument for the improvement of the various government establishments or organization in the country. This is necessitated because of the poor performance of these governmental establishment in terms of their administration management in the modern technological expanding societies we are in.
Most of the establishment are saddled with so many problem including that proper administration. The rationale for his work is to establish the fact clearly secretaries has the potentials of enhancing the administrative efficiency of the government establishment in the country, with the university of Nigeria campus as a case study. In doing this he sampled population in some secretaries. The finding are:
There is a tighter awareness of administrative and management skill among the involved
Secretaries of the department of the university more than non secretaries of the university.
Chapter one diseases fully on the background of the study statement of the problem purpose of study and other, chapter two in its own treats the views of other authors on the subject. Chapter three discusses the methodology
Used in the research as well as the host of others. Chapter four features the analysis of the data collection.
The summary of the study discussion of the findings, recommendation and conclusion occupied chapter five the concluding chapter.
TABLE OF CONTENT
Title Page
Approval
Dedication
Acknowledgement
Abstract
Table Of ContentsChapter One
1.0 Introduction 

1.1 Background Of The Study
1.2 Statement Of The Problem
1.3 Purpose Of The Study
1.4 Justification /Significance Of The Study
1.5 Scope / Or Domination Of The Study
1.6 Research Hypotheses
1.7 Assumption Of Study
1.8 Definition Of Terms.

Chapter Two
2.0 Literature Review 

2.1 Definition Of Secretary
2.2 Types And Qualities Of A Good Secretary
2.3 Duties Of Secretary
2.4 Problems In Performance Of Their Duties
2.5 Government Establishment
2.6 Problems Of Government Establishment
2.7 Secretaries And Government Establishments

Chapter Three
3.0 Methodology 

3.1 Research Design
3.2 Area Of The Study
3.3 Population Of The Study
3.4 Sample And Sampling Procedure
3.5 Instrument For Data Collection
3.6 Validity Of The Instrument For Data Collected
3.7 Reliability Of The Instrument
3.8 Method Of Data Collection
3.9 Method Of Data Analysis

Chapter Four
4.0 Data Analysis 

4.1 Presentation And Analysis Of Data

Chapter Five
5.0 Discussion On Findings And Conclusion 

5.1 Discussion Of Result
5.2 Implication
5.3 Recommendation Suggestion
5.4 Limitation Of The Study
Conclusion
References

CHAPTER ONE
  • t

1.0 INDRODUCTION
1.1 BACKGROUND OF THE STUDY

The establishment and organizations established by government such as public corporation and higher schools whose duties are to provide social and essential services for the development and welfare of it’s citizens operate below expectations. This is because of their inefficient administrates management and control. The consequences of this is issue of corruption in these establishments, or organization ,poor staffing provision of sub- stand services by these establishment wastage of public funds and lack of accountability.
To bring this inefficiency to an end, the author wishes to survey an alternative way of enhancing the administration to the establishment with specific attention to the university of Nigeria Enugu campus as one of these government establishments in the country.

1.2 STATEMENT OF PROBLEM 
It is the legitimate responsibility of the government in the country to provide certain essential and social services to for citizen. The reason for this is that the cost of providing for these services are so huge that the private establishments can not offord the cost of these services. Some transportation services of certain nature, electricity services and educational services include others.
Most of the establishments set up by the government to provide these essential services are lagging behind in terms of administration and control. This deficiency created a lot of seatbacks in the management of these establishment.
It is to the opinion of the researcher that secretaries of these establishment are the potent instrument that could be used to enhances the administration machineries of the organization or the establishment. So this research work ids aimed at evaluating the roles of improvement of quality of services rendered by government establishment with specific emphasis on the university of Nigeria Enugu campus.

1.3 PURPOSE OF THE STUDY 
The purpose (s) of this research work including:
(1) To investigation the impact of secretaries on improving the quality of services rendered by government establishment.
(2) To find out whether the duties of a secretary goes beyond typing and writing of shorthand.
(3) To evaluate the duties of a secretary in relation to proper and efficient administration of government establishment
(4) Make recommendation on how to make secretaries effective and efficient.

1.4 JUSTIFICATION/ SIGNIFICANCE OF THE STUDY 
It has stated that government establishments, organizations and social institutions like higher schools are inefficient in their administrations, due to the nature a administration strategies and personnel they make use of. But this research work, the roles of secretaries, tools, for enhancing the quality of services rendered by government establishment is significant and potent instrument for improving these government establishments, in fact it shows the improving of secretaries in improving or services rendered by government establishments. In doing this the work will help to correct the wrong impressions held of secretaries in most offices and government establishment are more servants that have no power of inihiatiues of their own regarding the management and administration of most officers.
This research will bring to the full realization of every body that secretaries are important organs of most establishment including the government establishments and veritable tools for actuering effectuate administration in every organizational set up.
For instance, the definition of a secretary in the Journal national seretries Association. (1988) is a captivating type and bears full support to the roles of the secretaries in efficient quality services in the government establishments.
Below is the definition:
A secretary is an executive Assistant, who possess a mastery of office skills, who demonstrates the ability to assume responsibility without direct supervision, who exercises initiative and judgement and make decision within the scope of an assigned authority.
From this definition, one can conclude that secretaries perform a lot of responsibilities in any organization or establishment. An establishment can perform well in the absent of a manager, as for as there is an efficient secretary. As sated above , before, this study will go a long way to show how important secretaries are in every government establishments. This study will also bring out clearly the fundamental differences between secretaries and or ordinary typist in their delegated duties.
The other significant of this study is that it will help the practicing and intending secretions to come to terms and properly understand their enamours roles and functions in every establishment and their needed efforts to brace up with the demands of their offices.
Finally, this study will serve as a pointer and eye-opener to training institutions on their needs to have more commitments in the training of secretaries with particular reference of providing to them the modern training requirement that will help to keep them abreast of the modern technological and communication development.

1.5 THE SCOPE OR DELIMINATION OF THE STUDY 
The scope of this study is government establishment in Enugu urban. But for the fact that there are many government establishment in Enugu urban such as National electric power Authority (power holding company) Plc
Nigeria telecommunication limited (NITEL)
Nigeria postal Agency(NIPOST) Nigeria Railway corporation (NRC), Nigeria coal corporation (N CC), Enugu Broadcasting service (ESBC) and many higher schools like university of Nigeria, Enugu campus (UNEC) institute of management and technology (IMT) . Enugu state university of science and technology (ESUT) and the host of others.
In view of the large government establishments in Enugu urban, this research work will cover only university of Nigeria Enugu campus as a case study.

1.6 RESEARCH HYPOHESE OR QUESTION
The ideas which the author puts forward as the purpose or basis for this work has expression in the following hypothesis or question:
i) what are the impact of secretaries in improving the quality of services rendered by government establishment in Enugu urban.
ii) Is the secretary dustier are limited to only typing and writing of shorthand?
iii) To what extent are secretaries a liability to government establishment
iv) Are the secretaries actually assets to organization?
v) To what extent does lack of secretaries affects efficiency in government establishment?
vi) To what extent does a secretary relationship with their boss affects organizational output.

1.7 ASSUMPTION OF STUDY 
It is the assumption of this work that secretaries make handsome contributions toward the growth and survival of the organization that them.

1.8 DEFINITION OF TERM 
In this research work the following terms were defined and given meaning as follows
(a) This means function duties and responsibilities.
(b) These stand for the organs of the establishments that perform useful functions in the organization.
(c) Tool: Tools means or stands for instruments, or equipment’s
(d) Enhancing : This means improving
(e) Quality of service: This stands for the stock of or valued of duties
(f) Government Establishment: These are business set up or made by the government such establish are public corporation higher institution.

CLICK FOR OFFICE TECHNOLOGY PROJECT TOPICS

About admin

Check Also

comparative study of secretarial profession in nigeria yesterday and today (case study of ibeto group of companies nnewi)

COMPARATIVE STUDY OF SECRETARIAL PROFESSION IN NIGERIA YESTERDAY AND TODAY (CASE STUDY OF IBETO GROUP …

role of secretary as a public relation officer grew out of the present significant roles secretaries play to ensure growth and stability of any organization they are working with and its relationship with the public relations life

ROLE OF SECRETARY AS A PUBLIC RELATION OFFICER GREW OUT OF THE PRESENT SIGNIFICANT ROLES …

role of secretaries tool for enhancing the quality of services rendered by government establishment (case study of university of nigeria, enugu campus)

 ROLE OF SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICES RENDERED BY GOVERNMENT ESTABLISHMENT (CASE …

study of the implications of office technologies in secretarial education curriculum in nigeria polytechnics (case study for the institute of management and technology enugu)

STUDY OF THE IMPLICATIONS OF OFFICE TECHNOLOGIES IN SECRETARIAL EDUCATION CURRICULUM IN NIGERIA POLYTECHNICS (CASE …

study of effects of frustration on nigerian secretaries (case study of coal corporation enugu)

STUDY OF EFFECTS OF FRUSTRATION ON NIGERIAN SECRETARIES (CASE STUDY OF COAL CORPORATION ENUGU) ABSTRACT …

role of secretaries tool for enhancing the quality of services rendered by government establishment (case study of university of nigeria, enugu campus)

 ROLE OF SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICES RENDERED BY GOVERNMENT ESTABLISHMENT (CASE …

Leave a Reply

Your email address will not be published. Required fields are marked *