IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS (CASE STUDY OF NEPA ENUGU)
ABSTRACT
Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector.
As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand.
In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders them from performing effective functions. And that both public and private sectors can perform without effective secretary.
During data collection, the study was restricted to only one government parastatal (NEPA) where questionnaires was administered to confidential and general secretaries selected at random and numbering thirty (30).
Analysis of their responds shows that secretaries contributes a lot in improving the quality of services rendered by government parastatals so that researcher concluded by recommending that secretaries should be cared for, be encouraged and remunerated in form of training to enable them advance in their career.
TABLE OF CONTENTS
Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Table of Content v
List of Table viii
Abstracts ix
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the Study 1
1.2 Statement of the Problem 4
1.3 The objective of the Study 5
1.4 Significance of the Study 6
1.5 Limitation of the study 7
1.6 Research Question 7
1.7 Definition of Terms 8
CHAPTER TWO
2.0 Review of related literature 9
2.1 Definition of the Secretary 9
2.2 What a government Parastatals is 15
2.3The impact of Secretaries in improving
the quality of services. 16
2.4 The Peculiar Problems Secretaries Encounter 17
2.5 Difference between a secretary and a Typist 18
2.6 Summary of related literature 19
CHAPTER THREE
3.0 Methodology 21
3.1 Research Design 21
3.2 Area of Study 21
3.3 Population of the Study 21
3.4 Sample and Sampling Techniques 22
3.5 Instrument for Data Collections 22
3.6 Validation of Instrument 23
3.7 Reliability of the Instrument 23
3.8 Method of Data Collection 23
3.9 Method of Data Analysis 24
CHAPTER FOUR
4.0 Data Presentation and Result 25
4.1 Summary of Results. 31
CHAPTER FIVE
5.0 Discussion, Implication and Recommendation 33
5.1 Discussion of Results 33
5.2 Conclusions 34
5.3 Implication of the Result 34
5.4 Recommendation 35
5.5 Suggestions for further Study 36
5.6 Limitations of the Study 36
References 37
Appendix 38
