MORALE AND OFFICE PROFESSIONAL’S PRODUCTIVITY ( A CASE STUDY OF UYO CITY POLYTECHNIC)
TABLE OF CONTENTS
Title Page – – – – – – – – – – i
Declaration – – – – – – – – – – ii
Approval Page – – – – – – – – – iii
Dedication – – – – – – – – – – iv
Acknowledgment – – – – – – – – – v
Abstract – – – – – – – – – – vi
Table of Contents – – – – – – – – vii
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study – – – – – – 1
1.2 Statement of the Problem – – – – – – 6
1.3 Purpose of the Study – – – – – – – 8
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- Research Questions – – – – – – – 8
- Significance of the Study – – – – – – 9
1.6 Scope of the Study – – – – – – – 10
1.7 Limitation of the Study – – – – – – – 10
1.8 Definition of Terms – – – – – – – 11
CHAPTER TWO
LITERATURE REVIEW
2.0 Introduction – – – – – – – – 13
2.1 Concept of Morale – – – – – – – 13
2.2 Understanding Individual Behavior – – – – – 17
2.3 The Effect of Motivating Office Professional in an Organization 19
2.4 The Role of Effective Communication in Boosting Worker’s Morale 23
2.5 Relationship between Communication and Office Professional 24
2.6 The Effect of Leadership Style on Office Professional’s Morale 29
2.7 The Role of Office Professional in the Relationship with the Employers – – – – – – – – – 31
2.8 The Impact of Working Environment on Office Professional Morale 34
2.9 Factors Influencing Office Professional Morale – – – 35
2.10 Morale and Office Professionals Productivity – – – 37
2.11 Morale and Office Professionals Productivity – – – 42
2.12 Summary of the Review – – – – – – 44
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction – – – – – – – – 46
3.2 Research Design – – – – – – – – 46
3.3 Area of the Study – – – – – – – 46
3.4 Population of the Study – – – – – – 46
3.5 Sample and Sampling Technique – – – – – 47
3.6 Instrument for the Collection of Data – – – – 47
3.7 Validation of the Instrument – – – – – – 48
3.8 Administration of the Instrument – – – – – 48
3.9 Method of Data Analysis – – – – – – 49
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.0 Introduction – – – – – – – – 51
4.1 Data Presentation and Analysis – – – – – 51
4.2 Major Findings – – – – – – – – 58
4.3 Discussion of Findings – – – – – – – 60
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