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CAUSES AND EFFECT OF INEFFECTIVE COMMUNICATION IN THE BANKING INDUSTRY OF NIGERIA
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Research Questions
1.5 Significance of the Study
1.6 Scope of the Study
1.7 Limitation of the Study
1.8 Definition of Terms
CHAPTER TWO
LITERATURE REVIEW
2.0 Introduction
2.1 Concept of Communication
2.2 Importance of Communication
2.3 Types of Communication
2.4 Barriers of Communication
2.5 Strategies of Minimizing Incidences of Communication Breakdown
2.6 Causes and Effects of Communication Breakdown
2.7 Summary of Chapter Two
CHAPTER THREE
RESEARCH METHODOLOGY
3.0 Introduction
3.1 Area of Study
3.2 Research design
3.3 Population of the study
3.4 Sample and Sampling Techniques
3.5 Instrument for data collection
3.6 Administration of the instrument
3.7 Methods of data analysis and presentation
CHAPTER FOUR
DATA ANALYSIS AND INTERPRETATION
4.0 Introduction
4.1 Data analysis
4.3 Major findings
4.4 Discussion of the findings
CHAPTER FIVE
SUMMARY, CONCLUDION AND RECOMMENDATION
5.0 Introduction
5.1 Summary
5.2 Conclusion
5.3 Recommendations
5.4 Area for Further Studies
References
