DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM
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Logo
Title Page
Approval Page
Certification Page
Dedication Acknowledgement
Abstract
Table Of ContentCHAPTER ONE
1.0 INTRODUCTION
1.1 Statement Of The Problem
1.2 Purpose Of Study
1.3 Significance Of Study
1.4 Aims And Objectives
1.5 Scope Of Study
1.6 Limitation Of Study
1.7 Definition Of Terms
CHAPTER TWO
2.0 LITERATURE REVIEW
2.1 Customer Service
2.3 Manage Your Customer Information
2.4 Measure Your Customer Service Level
2.5 Customer Feeback And Customer Programmes
2.6 Customer Loyalty Schemes
2.7 Use Customer Care To Increase Sales
2.8 How To Deal With Customer Complaints
CHAPTER THREE
3.0 METHODOLOGY AND ANALYSIS OF THE EXISTING SYSTEM
3.1 Research Methodology
3.1.1 Object-Oriented Analysis And Design
3.1.2 Structure System Analysis And Design Methodology
3.1.3 Extreme Programming
3.1.4 Computer Aided Software Engineering
3.1.5 Prototyping
3.1.6 Methodology Adopted In Research
3.1.6.1 Feasibility Study Step:
3.1.6.2 Requirment Analysis Step
3.1.6.3 Requrement Specification Step
3.1.6.4 Logical System Specification Step
3.1.6.5 Physical Design Step
3.2. Analysis Of The Existing System
3.3 Objectives Of The Existing System
3.4 Organizational Structure
3.5 Input Analysis
3.6 Output Analysis
3.7 Process Analysis
3.8. Data Flow Diagram
3.9 Problems Of The Existing System
3.10 Justification For The New System
CHAPTER FOUR
4.1 DESIGN OF THE NEW SYSTEM
4.2 Output Specification And Design
4.3 Input Specification And Design
4.4 File Design
4.5 Procedure Chart
4.6 System Flow Chart
4.7 System Requirements
4.8 Program Design
4.9 Program Flow Chart
4.10 Pseudo Code
4.11 Choice Of Programme Language
4.12 Source Of Program Listing
4.13 Test Data
4.14 Sample Report
4.15 Documentation
4.16 Program Documentation
CHAPTER FIVE
5.0 SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendations
References
Appendices
Appendix I: Login
Appendix Ii: Create An Account
Appendix Iii: Congratulation Page
Appendix Iv: Download Page
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