BANK/CUSTOMER RELATIONSHIP IN NIGERIA AS A DEVELOPING ECONOMY
(A CASE STUDY OF UNION BANK OF NIGERIA PLC OKPARA AVENUE ENUGU BRANCH)
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TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Abstract
Proposal
Table of content
CHAPTER ONE
1.0 Banker/Customer relationship in developing economy 1
1.1 Background of the study
1.2 History of U.B.N Plc
1.3 Statement of problem
1.4 Research question
1.5 Purpose of the study
1.6 Significance of study
1.7 Scope of study
1.8 Limitation of study
1.9 Statement of hypothesis
1.10 Definition of terms
References
CHAPTER TWO
2.0 LITERATURE REVIEW of Bank/Customer Relationship In Nigeria As A Developing Economy
2.1 Definition of Bank and Customers
2.2 Bank/Customer relationship
2.3 Duties of the bank to the customer
2.4 Banker rights
2.5 Yardstick for measuring bank performance
2.6 Complaints of the customer. The services offered to them.
2.7 Improving Bank performance in Nigeria
2.8 The marketing concept and services orientation
2.9 Assessment of Banker/Customer relationship
References
CHAPTER THREE
3.1 RESEARCH METHODOLOGY of Bank/Customer Relationship In Nigeria As A Developing Economy
3.2 Research Design
3.3 Area of study
3.4 Population of study
3.5 Instrument for data collection
3.6 Validity and reliability of the instrument
3.7 Method of data collection
3.8 Method of data analysis
3.9 Research Question
References.
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS of Bank/Customer Relationship In Nigeria As A Developing Economy
References
CHAPTER FIVE
5.0 SUMMARY, RECOMMENDATION AND CONCLUSION of Bank/Customer Relationship In Nigeria As A Developing Economy
5.1 Summary of findings
5.2 Recommendations
5.3 Conclusions
5.4 Suggestions for further study
References
APPENDIX AND QUESTIONNAIRE
