EFFECTIVE COMMUNICATION: A TOOL FOR ACHIEVING ORGANIZATIONAL OBJECTIVES
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ABSTRACT
Effective communication in any organization, regardless of its type and size remains critical to the achievement of organizational objectives. This is more so, when any break communication will result in chaos, misunderstanding and conflict. Bank PHB, PLC lays great emphasis on both oral and written communication for the successful accomplishment of its goals and objectives.
The objectives of this study therefore are; to find out different methods and channels of communication and how these can best be used in achieving organizational goals. It was to also find out the barriers and problems of communication and how they can be solved. Consequent upon which, some recommendations were to be made on how organizations can improve their system of communication for optimum performance and higher productivity. The study adopted the descriptive method through structured means. The data collected for this study were qualitative. Therefore, the research relied on descriptive analysis.
A summary of the findings indicate that effective communication is an important factor for any organization that wants to achieve its objectives. While it was also discovered that ineffective communication could lead to difficulties such as breakdown in communication, low morale, industrial conflict and low productivity.
TABLE OF CONTENTS
Cover page
Title page
Certification – – – – – – – –
Dedication – – – – – – – –
Acknowledgment – – – – – – –
Abstract – – – – – – – – –
Table of content – – – – – – –
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study – – – – –
1.2 Statement of the problem – – – –
1.3 Objective of the Study – – – – –
1.4 Significance of the Study – – – – –
1.5 Research questions – – – – – –
1.6 The Scope of the study – – – – –
1.7 Limitation of the study – – – – –
1.8 Definition of terms used in the study – –
1.9 Organization of the study – – – – –
CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.1 Introduction – – – – – – –
2.2 Concept of Budget and Budgetary control –
2.3 Types of Budget – – – – – –
2.4 Merit and Demerit of Budgeting and Budgetary Control – – – – – – – –
2.5 Characteristics of a Budget – – – –
2.6 Budget Organization and Administration – –
2.7 Budget Preparation – – – – – –
2.8 Zero Bases Budgeting (ZBB) – – – –
2.9 Budget processes and Human behaviour – –
CHAPTER THREE: RESEARCH DESIGN AND PROCEDURES
3.1 Introduction – – – – – – –
3.2 Area of the study – – – – – –
3.3 Population of the Study – – – – –
3.4 Sample and sampling techniques – – –
3.5 Sources of data – – – – – –
3.6 Method of Data Collection – – – –
3.7 Method of Data Analysis – – – – –
CHAPTER FOUR
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA
4.1 Introduction – – – – – – –
4.2 Data Presentation – – – – – –
4.3 Data Analysis and Interpretation – – –
4.4 Discussion of Findings – – – – –
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Introduction – – – – – – –
5.2 Summary – – – – – – –
5.3 Conclusion – – – – – – –
5.4 Recommendation – – – – – –
References – – – – – – –
Appendix – – – – – – – –
